The Faculty of Arts at Ain Shams University organized a free workshop entitled “Developing Public Interaction Skills” for the faculty’s employees and the administrative staff.

Under the patronage of Prof. Mohamed Diaa Zein Al-Abedeen, President of Ain Shams University, Prof. Hanan Kamel Metwally, Dean of the Faculty of Arts, Ain Shams University, under the supervision of Dr. Howaida Abdel Hamid, Director of the Performance Evaluation and Quality Assurance Unit, Dr. Bahaa Ibrahim Abdel Hafez, Assistant Professor in the Department of Libraries and Information, and the workshop was presented by Prof. Hanan Salem, Vice Dean of the Faculty for Community Service and Environmental Development.

Prof. Hanan Salem explained the topics and objectives of the workshop. The aim of holding it is to raise the efficiency and develop the skills of dealing with the public for the college’s employees. Her Excellency began by asking several questions at the beginning of the workshop about the skills required in dealing with others, the importance of the administrative employee having skills in dealing with others, and strategies for developing Effective communication skills.

She also talked about models of soft skills, how to control oneself, and the ability to be emotionally stable. She explained that one of the benefits of effective listening is that it creates strong and fruitful relationships between people, increases the level of understanding and cooperation, and reduces errors and tension in communication. She explained that one of the characteristics of emotional stability is that it achieves cooperation, builds positive relationships, and avoids... Conflicts.

Prof. Hanan Salem said that in order for a person to have emotional stability, he must develop his skills by practicing breathing and avoiding emotional responses, being patient and thinking before responding, and thinking about solving problems and not experiencing the problems.

At the end of the workshop, Prof. Hanan Salem thanked the Dean of the Faculty, Prof. Hanan Kamel for her keen interest in raising the efficiency of the administrative staff of the faculty’s employees and developing and advancing the faculty.